Blog · Small Business
Small business: calls, leads and the front office.
The front office of a small business: missed calls, how fast to answer a new lead, whether you need a CRM, and what one costs.
Do I need a CRM for my small business? An honest answer from Sebastian
Do you need a CRM for your small business? A 10-minute check, when you can skip one, why owners stop using theirs, and what it costs. From Sebastian, FL.
How fast should you respond to a new lead?
How fast should you respond to a lead? A plain answer for forms, emails, chats, and voicemails, plus the 5-minute rule and what fast means on a job.
How much does a CRM cost for a small business?
How much does a CRM cost for a small business? Prices from each company's own pricing page in November 2026, your setup time, and what mine costs.
How to stop missing customer calls (and find out how many you miss)
How to stop missing customer calls: count what your small business misses with your call log, voicemail, and a test call, then fix it, free options first.
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Whatever brought you here, it's probably one of these.
About your website
Do I actually own my website? Most asked My designer won't give me my logins Why are the quotes so different? Do I even need a redesign? Can I see work you've actually done?About AI search
Why doesn't ChatGPT know my business? Most asked Should I be paying for AI SEO? Does schema markup help with AI? Why does AI recommend my competitor? How do I check if AI mentions me?About getting found
Why don't I show up on Google Maps? Most asked How many reviews do I actually need? Why did my Google reviews disappear? Do I need a business tax receipt in Indian River County? How do I report a fake listing on Google Maps? Are Angi and Thumbtack worth it? Does a rebuild actually bring in more work? How do I stop paying for leads? Where does my contractor license number have to go? What does local SEO actually cost? Should I mark my business temporarily closed for a storm?Ready to go beyond the article?
Three next steps. Pick the one that fits.
Whether you've got no website, a website that isn't working, or a Google listing nobody's ever finished — there's a version of this that costs nothing to find out about.
If you have no website
Get a real price, published
Websites from $800, monthly plans from $150, every number on the site with a buy button next to it. No quote form, no discovery call before you know the cost.
See the price list →If your site isn't working
Find out if you even need a rebuild
Sometimes the site is fine and the Google listing is the whole problem — which is the cheaper half to fix. The redesign page starts by talking you out of it.
Website redesign →If you want to see the work first
Eight builds, written up honestly
What each business came in with, what changed, and the results where they exist. Where there aren't any yet, it says so instead of inventing them.
Case studies →Free, takes about ten minutes
Rather just ask someone?
Send me your business name and I'll look up your Google listing and tell you what's missing from it. No pitch, no obligation, and if it's a ten-minute fix you can do yourself I'll tell you which ten minutes.
